Terms of Service

1. The agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Create-AI Ltd, a company incorporated in England and Wales ("we", "us", "CourseAgent"), governing your use of the CourseAgent platform and associated services available at courseagent.ai ("the Platform").

These Terms should be read alongside our Privacy Policy, Data Processing Agreement, AI Disclaimer and Safeguarding Policy, which are incorporated by reference.

2. Eligibility

The Platform is available to both business customers and individual consumers. By accepting these Terms, you confirm that you are aged 18 or over and legally capable of entering into binding contracts in your jurisdiction.

Business customers are organisations, companies, partnerships and individuals using the Platform for business or professional purposes (including training consultancies, corporate L&D teams, and professionals creating courses for commercial delivery). Individual consumers are individuals using the Platform wholly or mainly for purposes outside their trade, business or profession.

3. Accounts and access

3.1 Account registration

To use the Platform you must register for an account. You agree to provide accurate, current and complete information during registration and to keep your account information up to date.

3.2 Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at info@courseagent.ai if you suspect any unauthorised access to your account.

3.3 Author seats

Each subscription plan includes a defined number of author seats. Author seats are for named individuals within your organisation. Sharing account credentials between multiple individuals is not permitted.

3.4 Free plan

A free plan is available with limited features and usage as described on our pricing page. The free plan is subject to these Terms in full. We reserve the right to modify or discontinue the free plan at any time with reasonable notice.

4. Plans, features and credits

4.1 Plan features

The features available to you depend on your subscription plan. Current plan features and limitations are described on our pricing page, which may be updated from time to time. We will notify you of any material changes to your plan's features with reasonable notice.

4.2 AI credits

AI-powered features on the Platform consume credits. Each subscription plan includes a monthly credit allocation as described on the pricing page. Credits reset on your monthly billing date and do not roll over to the following month, except where you are on an annual plan in which case your full annual credit allocation is available from the start of your billing period. Additional credit packs may be purchased at any time. Purchased credits do not expire and are consumed after your monthly plan allocation is exhausted.

4.3 Academy add-on

The Academy LMS is an optional add-on available on Professional and Enterprise plans, charged in addition to the base subscription. Academy is subject to these Terms and to the Data Processing Agreement in respect of learner personal data processed through it.

4.4 Feature changes

We may update, modify or discontinue Platform features from time to time. For material changes that reduce functionality included in your paid plan, we will provide at least 30 days' notice and may offer a pro-rata credit or the option to cancel without penalty.

5. Payment, billing and cancellation

5.1 Subscription fees

Paid subscriptions are billed in advance on a monthly or annual basis, as selected at the time of purchase. All fees are stated in GBP (British pounds sterling) and are exclusive of VAT unless otherwise stated. VAT will be added where applicable.

5.2 Payment processing

Payments are processed by Stripe. By providing payment details, you authorise us to charge the applicable fees to your payment method on the billing date. You must keep your payment details current - we are not liable for service interruptions caused by failed payments due to outdated payment information.

5.3 Annual subscriptions

Annual subscriptions are billed upfront for 12 months at the discounted annual rate. The full annual fee is charged at the start of the subscription period.

5.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting info@courseagent.ai. Cancellation takes effect at the end of your current billing period. You retain full access to the Platform until that date.

5.5 Refunds - business customers

For business customers, all fees paid are non-refundable, including for annual subscriptions cancelled before the end of the subscription period, unused credits or unused portions of a billing period. We do not offer pro-rata refunds for mid-period cancellations by business customers.

5.6 Cancellation rights - individual consumers

If you are an individual consumer, you have a statutory right to cancel your subscription contract within 14 days of the date of purchase without giving any reason (the "Cancellation Period") under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Important - waiver of cancellation right: By starting to use the Platform (including accessing the free plan or any paid features) during the Cancellation Period, you expressly request that we begin providing the service immediately. You acknowledge that by doing so, you lose your right to cancel under the Regulations once the service has been fully performed, or - for ongoing subscriptions - you will owe a proportionate amount for the service provided up to the point of cancellation if you cancel during the Cancellation Period.

To exercise your right to cancel within the Cancellation Period, contact us at info@courseagent.ai before the end of the 14-day period. We will process any refund due within 14 days of receiving your valid cancellation notice, using the same payment method you used for purchase.

After the Cancellation Period, individual consumers may cancel their subscription at any time with effect from the end of the current billing period. No refund is due for the remainder of any prepaid billing period following the Cancellation Period.

5.7 Price changes

We may change our subscription pricing at any time. For existing paid subscribers, any price increase will take effect at the next renewal date following at least 30 days' written notice.

5.8 Failed payments

If a payment fails, we will notify you and attempt to retry the payment. If payment remains outstanding after 7 days, we may suspend access to paid features until payment is received. Accounts with outstanding balances for more than 30 days may be terminated.

6. Acceptable use

6.1 Permitted use

You may use the Platform to create, manage and deliver professional training and educational content for legitimate business purposes, subject to these Terms.

6.2 Prohibited use

You must not use the Platform to:

• Create, store or distribute content that is unlawful, harmful, defamatory, obscene, discriminatory or otherwise objectionable
• Infringe the intellectual property rights of any third party
• Attempt to gain unauthorised access to any part of the Platform or any connected system
• Introduce malware, viruses or other malicious code
• Use automated tools to scrape, extract or harvest data from the Platform without our written consent
• Resell or sublicence access to the Platform to third parties without our prior written consent
• Use the Platform in a way that could damage, disable or impair its operation or the experience of other users
• Create content for or relating to illegal activities, terrorism, exploitation of minors or other prohibited purposes as described in our Safeguarding Policy

6.3 Content responsibility

You are solely responsible for all content you create, upload, publish or deploy through the Platform, including AI-generated content that you have reviewed and chosen to publish. We are not responsible for any content you create or publish.

6.4 Enforcement

We reserve the right to investigate suspected violations of these acceptable use provisions and may suspend or terminate accounts found to be in breach, without notice in serious cases.

7. Intellectual property

7.1 Our intellectual property

The Platform, including all software, algorithms, designs, trademarks, trade names (including "CourseAgent"), and documentation, is owned by or licensed to Create-AI Ltd and is protected by intellectual property law. These Terms do not grant you any rights in our intellectual property beyond the limited licence to use the Platform as described herein.

7.2 Your content

You retain ownership of all original content you create, upload or input into the Platform, including course briefs, source materials, written content and uploaded files ("Your Content"). By using the Platform, you grant Create-AI Ltd a limited, non-exclusive, royalty-free licence to store, process and display Your Content solely as necessary to provide the Platform services to you.

7.3 AI-generated content

Content generated by the Platform's AI features using your inputs and instructions is assigned to you upon creation, subject to any limitations arising from applicable law regarding AI-generated works. You are responsible for reviewing AI-generated content before publication and for ensuring it does not infringe third-party intellectual property rights. See our AI Disclaimer for further guidance.

7.4 Feedback

If you provide us with feedback, suggestions or ideas about the Platform, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

8. AI-generated content

Our AI features are designed to generate high-quality course content based on your inputs. You acknowledge that:

• AI-generated content may contain errors, inaccuracies or omissions and requires human review before publication
• We make no warranty as to the factual accuracy, regulatory compliance or fitness for purpose of AI-generated content
• You are solely responsible for reviewing, verifying and approving all AI-generated content before it is published or deployed to learners
• For content in regulated domains (healthcare, legal, financial services, health and safety), you must obtain review and sign-off from a qualified subject matter expert before deployment

See our AI Disclaimer & Responsible Use page for comprehensive guidance on the responsible use of AI-generated content.

9. Data and privacy

Our collection and use of personal data in connection with the Platform is governed by our Privacy Policy. Where you use the Academy feature or otherwise cause us to process personal data on your behalf, the Data Processing Agreement applies and forms part of this agreement. You are responsible for ensuring that your use of the Platform - including any personal data you upload, process or collect through it - complies with applicable data protection law, including UK GDPR.

10. Liability

10.1 What we are not liable for

To the fullest extent permitted by law, Create-AI Ltd excludes liability for:

• Loss of profits, revenue, business, data or anticipated savings
• Indirect or consequential loss of any kind
• Loss arising from your use of or reliance on AI-generated content
• Loss arising from third-party actions, including sub-processor failures
• Loss arising from service interruptions, data loss or security incidents outside our reasonable control
• Any regulatory penalties, compliance failures or legal claims arising from content you publish

10.2 Liability cap

Our total aggregate liability to you under or in connection with these Terms - whether in contract, tort (including negligence), breach of statutory duty or otherwise - shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

10.3 What we do not exclude

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10.4 Indemnity

You agree to indemnify and hold harmless Create-AI Ltd against any claims, losses, damages, costs (including legal costs) and expenses arising from: your breach of these Terms; your use of the Platform in violation of applicable law; content you publish or deploy through the Platform; or your failure to review or verify AI-generated content before publication.

11. Service availability

We aim to make the Platform available at all times but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, updates, technical issues or circumstances outside our control. We will endeavour to provide advance notice of planned maintenance where practicable. We accept no liability for losses arising from planned or unplanned service interruptions. We do not guarantee that the Platform will be free from bugs, errors or security vulnerabilities, though we work continuously to identify and address such issues.

12. Termination

12.1 Termination by you

You may terminate your account at any time by cancelling your subscription and deleting your account through the Platform.

12.2 Termination by us

We may suspend or terminate your account immediately if:

• You materially breach these Terms and fail to remedy the breach within 14 days of written notice (or immediately for serious breaches)
• You engage in prohibited use as described in section 6
• Payment remains outstanding for more than 30 days
• We are required to do so by law or regulatory authority

We may also terminate these Terms on 30 days' written notice for any reason, in which case we will provide a pro-rata refund for any unused prepaid subscription period.

12.3 Effect of termination

On termination, your right to access the Platform ceases immediately. We will retain and delete your data in accordance with our Privacy Policy and, where applicable, the Data Processing Agreement. You should export any content you wish to retain before your account is terminated. Sections that by their nature should survive termination - including sections 7 (Intellectual property), 10 (Liability), 12.3 (Effect of termination) and 14 (General) - shall survive.

12.4 Additional consumer rights on termination

Individual consumers have the right to cancel their subscription at any time. Cancellation takes effect at the end of the current billing period, subject to the statutory cancellation rights described in section 5.6. Nothing in these Terms affects your statutory rights as a consumer under UK law.

13. Changes to these terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email and by posting a notice on the Platform before the changes take effect.

14. General

14.1 Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute arising from these Terms or the use of the Platform.

14.2 Entire agreement

These Terms, together with the Privacy Policy, Data Processing Agreement, AI Disclaimer and Safeguarding Policy, constitute the entire agreement between the parties with respect to the Platform and supersede all prior agreements or representations relating to the same subject matter.

14.3 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force.

14.4 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in future.

14.5 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity in connection with a merger, acquisition or sale of assets, with notice to you.

14.6 Force majeure

Neither party shall be liable for failure to perform obligations under these Terms where such failure results from circumstances beyond their reasonable control, including natural disasters, war, civil unrest, government action, power failures or internet outages.

14.7 Third-party rights

These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.

15. Contact